Frequently Asked Questions (FAQs)

1. Click the magnifying glass 🔍 and type the name of the item.
2. Click the item’s full name when it appears to see its details and price.
3. Choose the size you want. The price of that size will show.
4. Click Add to cart.
5. Repeat for any other items, then click View cart.
6. Check your items and total, then follow the prompts to complete your order.

Click the magnifying glass, type the name of the item, then click its full name when it appears to see the details and price.

No. You can order straight away without creating an account.

No, please order on our website. It’s quick and easy, and it makes sure nothing is missed.

Once you place your order, here’s what to expect:

1. Order confirmation
We’ll review and confirm your order. If you haven’t received a confirmation email, check your spam or junk folder. You can also contact us via WhatsApp if you need help confirming your order.

2. Order processing
Abuja orders are delivered the same day or the next working day from payment confirmation. Orders to other states and international orders: please allow 24-48 hours after payment for processing. We pack in the order orders are received, so if other orders were ahead of yours, they go first. We dispatch Monday to Friday, plus Saturday for Abuja deliveries only. We do not dispatch on Sundays or public holidays.

3. Shipping notification
Once your order has been shipped, we’ll send you an email with the relevant delivery information.

• Doorstep delivery: You’ll receive a tracking link to follow your package.
• Bus park delivery: We’ll provide the driver’s phone number so you can follow up on your package.

4. Receive your order
For doorstep deliveries, the delivery team will call you before or upon arrival. For bus park deliveries, use the driver’s contact details to coordinate collection.

Need an update at any point? Contact our team via WhatsApp using the number displayed on our website or inside the order confirmation email you received. We’re happy to help!

Only if your order hasn’t been shipped yet. Message our team on WhatsApp straight away to check. If it hasn’t gone out, we’ll guide you on how to top up with the new item(s) so they ship together with your first order. If your order has already left our store, we can’t add to it, but you’re welcome to place a new order.

Bank transfer, card, USSD, Opay and more. You’ll see all the options at checkout.

Yes. Choose bank transfer, USSD or Opay at checkout.

The delivery cost is shown at checkout, before you pay.

Yes, we deliver nationwide..

Yes, we ship worldwide.

At checkout you can choose:

• Doorstep delivery
• Bus-park delivery
• Free store pickup in Abuja

Yes, if you are in Abuja. Place your order on our website, then select Free store pickup at checkout.

Yes. At checkout, enter your own address first. Then select Different shipping address and enter your agent’s address. That way your address appears above and your agent’s below. To be doubly sure, you can also message us on WhatsApp with the details after placing your order.

Yes. Enter your own address first, select Different shipping address, then enter theirs. You can also message us on WhatsApp with the details after ordering to be doubly sure.

Yes. Our shippers will call you before they arrive or when they get to you.

You can ask someone else to receive it for you. Just tell the delivery person who to hand it to when they call.

After you successfully place an order, you’ll receive a confirmation by email. Check your main inbox, and also check your spam or junk folder. If you haven’t heard from us within the times below, message us on WhatsApp or email us and we’ll update you straight away.

• Weekdays: within 0-1 hour
• Sundays: within 0-24 hours
• Night-time orders: within 4-9 hours (confirmed by morning)

Abuja orders are delivered the same day or the next working day from payment confirmation. Orders to other states and international orders: please allow 24–48 hours after payment for processing. We pack in the order orders are received, so if other orders were ahead of yours, they go first. We dispatch Monday to Friday, plus Saturday for Abuja deliveries only. We do not dispatch on Sundays or public holidays.

We email you when your order goes out.

• Doorstep delivery: your email includes a tracking link.
• Bus-park delivery: your email or WhatsApp message includes the driver’s phone number

• Doorstep delivery: click the tracking link in your email to follow your package.
• Bus-park delivery: contact the driver using the phone number we sent you. Contact the driver using the phone number we sent you. If you can’t reach the driver or your parcel hasn’t arrived, message us with your order number and we will help you follow up.

Please inspect your parcel before the driver leaves, and let us know straight away if anything looks wrong.

Delivery times count from the day your order is dispatched. If your parcel hasn’t arrived within the estimated time, message us on WhatsApp with your order number. We’ll check with the shipper and follow up until it reaches you.

Contact us on WhatsApp within 24 hours of delivery or collection. Send your order number and clear photos or a short video of the item, its packaging and the parcel. Please keep the item and packaging, and wait for our instructions before sending anything back.

• Wrong or missing item: if the error is ours, we put it right at our cost.
• Damaged in transit: we review each case and explain your options, which may be a replacement, a refund or another appropriate remedy.

See our Return, Refund & Replacement Policy for details.

We’re unable to accept returns or exchanges for change of mind, so please check your order carefully before checkout

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