Frequently Asked Questions (FAQs)

1. Click the magnifying glass 🔍 and type the name of the item.
2. Click the item’s full name when it appears to see its details and price.
3. Choose the size you want. The price of that size will show.
4. Click Add to cart.
5. Repeat for any other items, then click View cart.
6. Check your items and total, then follow the prompts to complete your order.

Click the magnifying glass, type the name of the item, then click its full name when it appears to see the details and price.

No. You can order straight away without creating an account.

No, please order on our website. It’s quick and easy, and it makes sure nothing is missed.

Only if your order hasn’t been shipped yet. Message our team on WhatsApp straight away to check. If it hasn’t gone out, we’ll guide you on how to top up with the new item(s) so they ship together with your first order. If your order has already left our store, we can’t add to it, but you’re welcome to place a new order.

Bank transfer, card, USSD, Opay and more. You’ll see all the options at checkout.

Yes. Choose bank transfer, USSD or Opay at checkout.

The delivery cost is shown at checkout, before you pay.

Yes, we deliver nationwide..

Yes, we ship worldwide.

At checkout you can choose:

• Doorstep delivery
• Bus-park delivery
• Free store pickup in Abuja

Yes, if you are in Abuja. Place your order on our website, then select Free store pickup at checkout.

Yes. At checkout, enter your own address first. Then select Different shipping address and enter your agent’s address. That way your address appears above and your agent’s below. To be doubly sure, you can also message us on WhatsApp with the details after placing your order.

Yes. Enter your own address first, select Different shipping address, then enter theirs. You can also message us on WhatsApp with the details after ordering to be doubly sure.

Yes. Our shippers will call you before they arrive or when they get to you.

You can ask someone else to receive it for you. Just tell the delivery person who to hand it to when they call.

After you successfully place an order, you’ll receive a confirmation by email. Check your main inbox, and also check your spam or junk folder. If you haven’t heard from us within the times below, message us on WhatsApp or email us and we’ll update you straight away.

• Weekdays: within 0-1 hour
• Sundays: within 0-24 hours
• Night-time orders: within 4-9 hours (confirmed by morning)

Please allow 24-48 hours after payment for us to process your order. We pack orders in the order they are received (first in, first packed), so if other orders were ahead of yours, they go first.

We are closed on Sundays. Weekend orders go out on the next working day.

We email you when your order goes out.

• Doorstep delivery: your email includes a tracking link.
• Bus-park delivery: your email or WhatsApp message includes the driver’s phone number

• Doorstep delivery: click the tracking link in your email to follow your package.
• Bus-park delivery: contact the driver using the phone number we sent you. You are responsible for following up with the driver.

Please inspect your parcel before the driver leaves, and let us know straight away if anything looks wrong.

Contact us on WhatsApp not later than 48 hours after delivery, with photos and a video showing what you received (and the damage and packaging, if applicable).

• Wrong item: if the error is ours, we send the correct item at our cost.
• Damaged in transit: we review each case and offer a full or partial refund, depending on the extent of the damage.

We’re unable to accept returns or exchanges for change of mind, so please check your order carefully before checkout.