Last updated: 29 October 2026
Every order we send is weighed, labelled and packed by hand. This page explains how we process and deliver your order, what to expect for each delivery option, and how to pay. If something goes wrong, see our Return, Refund & Replacement Policy.
At-a-glance table:
| Delivery option | How long | Tracking |
|---|---|---|
| Abuja doorstep | Delivered same day or next working day from payment confirmation | Rider calls you on arrival |
| Abuja store pickup (free) | Usually ready between 4 hours and the next day after payment is confirmed | We message you when it is ready |
| Other states, motor park | Processed in 24–48 hours, then 2–3 days after dispatch | No tracking. We send you the driver’s phone number |
| Other states, doorstep | Processed in 24–48 hours, then 4–8 days after dispatch | Tracking where available |
| International | Processed in 24–48 hours, then 7–14 working days after dispatch | Tracking usually provided |
*Delivery fees are always shown at checkout, before you pay.
1. Order processing and dispatch
- Abuja orders (doorstep and store pickup) are processed on a fast track, as shown in the table above. If your Abuja order has many items and needs longer to pack, we’ll message you.
- Orders to other states and international orders are processed within 24-48 hours after payment is confirmed, excluding Sundays and public holidays, and then dispatched. Many orders include several ingredients, and every item is labelled, weighed and packed individually. We pack in the order that orders are received.
- Dispatch days: Monday to Friday for all destinations, plus Saturday for Abuja deliveries only. We do not dispatch on Sundays or public holidays. Orders paid for on a Sunday or public holiday are processed on the next working day.
- If we are very busy, dispatch may be delayed by a few days. If your order will be significantly delayed, we will contact you.
2. Delivery times
Abuja delivery times are counted from the day your payment is confirmed. For other states and international orders, times are counted from the day your order is dispatched, after the 24–48 hour processing time. All times are estimates, and delivery can occasionally take longer because of shipper delays, weather or other factors outside our control. We deliver by working day, so we cannot promise a specific time of day.
3. Delivery fees
Delivery fees are set by our shippers, based on your destination and the weight of your order. They are calculated automatically and shown at checkout before you pay. For Abuja store pickup, there is no fee.
4. Your delivery options within Nigeria
Doorstep delivery. Within Abuja central we use dispatch riders, including Bolt, inDrive and local riders. To other states we use courier partners. The delivery person will call you before or when they arrive.
Motor park delivery. Your packed order is sent by motor park to the park you choose, at your request. Motor park shipping is arranged through independent drivers and is an informal service, so:
- There are no tracking or waybill numbers. We send you the driver’s phone number by email or WhatsApp.
- Contact the driver to coordinate collection, and collect your parcel promptly.
- If you cannot reach the driver or your parcel does not arrive, message us with your order number and we will help you follow up.
- Parks may charge extra for bulky orders. If this applies, we will tell you the difference when your parcel reaches the park.
- 📢Select park delivery only if you can collect immediately on arrival. Parks and storekeepers may charge storage fees, even on same-day pickup, plus demurrage for late collection. These are paid by you at the park. We are not liable for fees, loss or damage after arrival (read more details below).
Free store pickup in Abuja. Choose Store pickup at checkout and collect at Rockybase, Karu, Abuja FCT. We message you as soon as your order is packed and ready, usually between 4 hours and the next day after your payment is confirmed, depending on how many orders are ahead of yours. Please wait for that message before you come, and have your order number ready.
Delivery to Parks, Bus Terminals and Third-Party Carrier Offices
Select park delivery only if you are certain you can collect your parcel immediately it arrives.
Elsie Organics does not own, operate or control any transport company, park or storekeeper. Each one sets its own rules on collection times, storage, fees and handling, and these may change without notice.
At many parks, drivers hand parcels to an independent storekeeper, who holds them until the receiver collects. Please be aware that:
- Storekeeper fees may apply even when you collect on the same day.
- Demurrage (late collection) fees may apply if you do not collect immediately.
These fees are paid by the receiver directly at the park. They are not charged by Elsie Organics, and we cannot waive, reduce or refund them.
📢By choosing park delivery, you agree that:
- Delivery is complete on arrival. Your order is delivered once it reaches the park or carrier office you selected. We will notify you when it arrives.
- You must be reachable. The phone number you give at checkout must be active, and you must respond to calls and messages from us and the carrier. We strongly advise adding an alternative contact (a friend or relative) who can collect on your behalf if you cannot be reached.
- Collection is your responsibility. Please collect your parcel immediately on notification.
- Late collection is at your own risk. Any storage or demurrage charges, loss, damage, missing items or disposal arising after your parcel arrives at the park are your responsibility, and Elsie Organics is not liable for them.
- Inspect before you leave. Check your parcel at the park. If anything is damaged or missing, photograph or film it and contact us the same day.
- Complaints window. For park deliveries, complaints must be raised within 24 hours of the parcel’s arrival at the park. Complaints raised after this period, including those arising from late collection, will not be eligible for a refund or replacement.
- Uncollected parcels. Once your parcel has been delivered to a park, we are unable to retrieve, redirect or track it. If you did not collect it, any re-sending or return is arranged directly between you and the park or carrier, at your own cost. We will gladly share the shipper’s/ carrier’s details to help you do this, but we cannot arrange, pay for or guarantee it.
Park delivery works best for customers who can collect immediately. If that isn’t you, please choose doorstep delivery to your home or office address instead. We want your order to reach you safely, and doorstep delivery is the safest way to make sure it does.
5. Shipment confirmation and tracking
We email you when your order has shipped. For courier deliveries, the email includes tracking details where available, and you can use our Track Your Order page. For motor park deliveries, it includes the driver’s phone number. If you were expecting tracking details and have not received them within 2 working days, please contact us.
6. Our delivery partners
Within Abuja: we deliver by dispatch riders, including Bolt, inDrive and local riders. To other states: Fez Delivery, ABC Cargo Xpress Logistics, IFEX Logistics, and other partners where needed, such as GUO, Peace Mass Transit and AKTC. International: DHL and FedEx via Fez Delivery, Topship Africa and Terminal Africa. We choose the best shipper for your destination and order, so we cannot promise a particular courier or rider.
7. Tips for smooth delivery
- Use a phone number you will answer. Shippers call before they arrive.
- Add a landmark to your address. For motor park delivery, give the nearest park.
- Make sure someone can receive the parcel. If it will be someone else, tell the delivery person who to hand it to.
- Check your parcel when you receive or collect it, and report any problem within 24 hours with your order number and photos or a short video.
- To send your order to someone else or to a freight forwarder, enter your own address first at checkout, select Different shipping address, then enter theirs.
8. Wrong address, changes and cancellations
Please double-check your address before you complete checkout. We send the shipping confirmation after your order has already gone out, so we cannot change an address once your order has shipped.
If you need to change or cancel an order, message us on WhatsApp as soon as possible. If your order has not yet gone out to the shippers, we will check whether it can be changed or cancelled, and we will refund you in full if it is cancelled. Once an order has shipped, it cannot be cancelled and its delivery details cannot be changed.
If a parcel cannot be delivered because of a wrong or incomplete address, or a refused delivery, extra shipping or redelivery costs may apply to you.
9. Late, lost or damaged parcels
If your order has not arrived within the estimated time, contact us with your order number and we will check with the shipper and follow up until it reaches you. If a parcel is lost or arrives damaged, our Return & Refund Policy applies.
10. International shipping
We ship worldwide.
- Cost: based on your country and the weight of your order, and shown at checkout. If no cost shows, message us with your country and the total weight of the items you want.
- Delivery time: 7–14 working days, counted from dispatch. You will usually receive tracking information.
- Carriers: DHL and FedEx via Fez Delivery, Topship Africa and Terminal Africa, and other shipping agents for countries they do not cover or where they are much costlier.
- Address: we do not ship to P.O. boxes or APO/FPO/DPO addresses. Please give a physical address where you can receive your parcel.
Customs, duties and taxes. Our prices and shipping costs do not include customs duties, import taxes or tariffs. You are responsible for paying them in your country and for finding out what applies.
Check before you order. Please confirm with your country’s customs authority that the items you want are allowed into your country. We are not responsible for shipments stopped at customs, and shipments refused entry into a country cannot be refunded, to the extent the law allows.
Answer customs and carrier messages quickly. Customs or the carrier may ask for extra information within a stated time. If requests go unanswered, your parcel may be returned to us, and we cannot refund the goods or the shipping cost for a shipment returned for that reason, to the extent the law allows.
Seed and leaf products. Seeds and leaves (for example Ambunu leaves or fenugreek seeds) need Phytosanitary and Quarantine certificates before they can ship abroad. Each carries an extra charge, and you add them to your cart. Search our website for “Quarantine certificate” and “PhytoSanitary certificate”. Sometimes shippers such as DHL do not ask for it; some carriers/ shippers process it for the shipment – but also, sometimes they are not provided. Where it’s not provided, they may ask the vendor and the customer to arrange for it. If asked, we will let you know.
11. Payment methods
We do not offer pay on delivery. Your order is confirmed only once your payment has reached us.
- Within Nigeria: bank transfer, card, USSD or Opay.
- International customers: Card only. Prices are in Nigerian naira (₦), so your card is charged in naira and your bank converts the amount. Your bank may add a foreign-transaction fee, and may need to approve the payment. Bank transfer, USSD and Opay are designed for Nigerian bank accounts and may not work for international customers.
Card. We accept major debit and credit cards, including Visa, Mastercard and Verve. Card payments are processed by Paystack on its encrypted servers. Never share your card PIN or OTP with anyone, including us.
Bank transfer. Choose bank transfer at checkout and our bank details will display. We also email them with your order details. After you pay, send us the following by email or WhatsApp:
- Proof of payment (a screenshot, teller number or transaction reference, any one is enough)
- Your order number or exact name on the order
USSD and Opay. Select either at checkout and follow the prompts.
12. Events beyond our control
We do our best to dispatch and deliver on time, but we cannot be held responsible for conditions outside our control, such as severe weather, shipper or motor park delays, service interruptions, strikes, and customs or border issues.
13. Questions?
Check our FAQs, or contact us:
WhatsApp: 09155504130 (from outside Nigeria: +234 915 550 4130)
Email: Email Us
Hours: Monday to Saturday, 9am to 5pm