How to Order

How to Order from Elsie Organics

Ordering your raw materials and botanical ingredients is simple, and you do not need an account or a minimum order to do it. Follow the six steps below.

Step 1: Find your ingredients

Use the search icon (the magnifying glass) at the top of the website, type the name of the ingredient you want, for example “shea butter” or “amla powder”, and the matching products will appear. You can also browse by category:

Not sure where to start? Shop All shows everything we stock.

You do not need to create an account or sign up to order. Creating an account is optional.

Step 2: Choose your size and add to cart

Select your pack size on the product page, then click Add to Cart. There is no minimum order. Buy as much or as little as you like. Our smallest sizes start at 50g or 50ml. New to an ingredient? Start small. Keep shopping and add as many products as you like.

Step 3: Review your cart

Click the cart icon to check your items and quantities. Need more of something? Simply increase the quantity on the product page or in your cart. Please check your cart carefully, because we do not accept change-of-mind returns.

Step 4: Checkout

Click Proceed to Checkout and enter:

  • Your full name and phone number
  • Your email address, so we can send your order confirmation
  • Your complete delivery address (for motor park delivery, include the nearest park)

Then choose your delivery option: doorstep delivery, motor park delivery, or free store pickup in Abuja. The delivery cost is shown before you pay. Please double-check your address. Once your order has shipped, we cannot change it.

Step 5: Pay securely

Pay by bank transfer, card, USSD or Opay. Card payments are processed securely by Paystack. We do not offer pay on delivery.

Your order is confirmed once your payment has reached us. If you paid by bank transfer, send us your proof of payment (a screenshot or transaction reference), your order number and the name of the account holder on WhatsApp or email.

Paying from outside Nigeria? Use a card, and tell your bank beforehand that you are making an international online purchase. If it is declined, see our FAQs for what to do.

Step 6: We pack and ship

Abuja orders are processed on a fast track (see delivery times below). Orders to other states and international orders are processed within 24-48 hours (same or next day) of confirming your payment. Every item is labelled, weighed and packed individually, so orders with many ingredients can take longer. We dispatch Monday to Friday, plus Saturday for Abuja deliveries only. We do not dispatch on Sundays or public holidays.

About tracking: For order deliveries, we send tracking details where available. Motor park shipping is an informal service, so there are no tracking or waybill numbers. Instead, we give you the driver’s phone number.

Delivery information

Delivery fees are shown at checkout before you pay. Full details are in our Shipping Policy.

Within Nigeria

  • Abuja, doorstep: same day or next working day from payment confirmation. If your order has many items and needs longer to pack, we’ll message you.
  • Abuja store pickup (free): collect at Rockybase, Karu, Abuja FCT. We message you as soon as your order is ready, usually between 4 hours and the next day after payment is confirmed. Please wait for our message before you come.
  • Other states, motor park: processed in 24–48 hours, then 2–3 days after dispatch
  • Other states, doorstep: processed in 24–48 hours, then 4–8 days after dispatch

Motor park delivery: Parks may charge extra for bulky orders. If this applies to your order, we will tell you the difference when your parcel reaches the park.

International: We ship worldwide with DHL and FedEx via Fez Delivery, Topship Africa and Terminal Africa. Orders are processed in 24–48 hours, then delivery takes 7-14 working days after dispatch. Customers are responsible for any import duties or customs charges in their country. Seed and leaf products need Phytosanitary and Quarantine certificates, which you add to your cart.

Frequently asked questions

Is there a minimum order?
No. Order as much or as little as you like. Our smallest sizes start at 50g or 50ml. For larger quantities, simply increase the quantity on the product page or in your cart.

Can I change or cancel my order after paying?
Yes, if your order has not yet gone out to the shippers. WhatsApp us as soon as possible so we can quickly confirm.

Do you offer pay on delivery?
No. Payment is by bank transfer, card, USSD or Opay before your order is dispatched.

Can I return an item if I change my mind?
No. For hygiene and quality reasons, we do not accept returns or exchanges for change of mind, so please check your order before checkout. Items that arrive damaged or incorrect are handled separately (see below).

How do I track my order?
For courier deliveries, we send tracking details where available. Motor park shipments have no tracking or waybill numbers, so we send you the driver’s phone number. If you were expecting tracking details and have not received them within 2 working days, please contact us. You can also use our Track Your Order page.

What if an item arrives damaged or incorrect?
Contact us within 24 hours of delivery or collection, with your order number and clear photos or a short video of the item and its packaging. Please keep the item and packaging, and wait for our instructions before sending anything back. We will review it and explain your options, which may include a replacement or refund. See our Return, Refund & Replacement Policy.

Need help?

Our team is here for you.

WhatsApp: 09155504130 (from outside Nigeria: +234 915 550 4130)
Email: Contact Us
Hours: Monday to Saturday, 9am to 5pm

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